|April 2019–July 2020:
||Brightcove, Inc. Customer Success Director / Customer Experience Manager. Managed 40+ media customers specializing in blue chip clients. Responsible for migrating customers from legacy Ooyala systems to Brightcove (post-Brightcove/Ooyala aquisition), regular QBRs, weekly/monthly/ad-hoc meetings to ensure customer goals were met and expectations exceeded with white glove customer service.
|July 2017–April 2019:
||Ooyala, Inc. Customer Success Manager / Technical Account Manager. Managed 10+ blue chip accounts.
|May 2014–July 2017:
||Fast Company, FastCo Studios. Technical Director. Video Analytics/Analysis (Google Analytics, JW Player Analytics, custom tracking), player development, workflow, syndication, and media management. Increased on-site video views.
|Dec 2010–May 2014:
||Web Judo Consulting, Partner. Full stack web development & design, especially proficient in PHP, Python, HTML, CSS, and jQuery.
|Jun 2011–May 2014:
||Hearst Magazines, Digital Media, Video. Technical Supervisor. Video workflow, video syndication, and new technology. Signal flow technician, IT liaison, solutions engineer for internal and external clients.
|Jan 2010–Jun 2011:
||State University of New York at New Paltz, Adjunct Professor. Taught college-level students to maneuver technical challenges, creative digital storytelling techniques, the importance and context of digital literacy, and basic editing with Avid Media Composer. Classes included Media & Society, Audio Production, Electronic Media Writing, and Digital Storytelling.
|Dec 2009–Jun 2011:
||Hearst Digital Media, Assistant Editor, Production Assistant.
|May 2007–Jun 2011:
||Freelance Video Editor, Technical Consultant.