Solutions Engineer, Technical Video Consultant 
Bryan Neilon
22 Oakwood St.
Blue Point, NY 11715
April 2019–July 2020: Brightcove, Inc. Customer Success Director / Customer Experience Manager. Managed 40+ media customers specializing in blue chip clients. Responsible for migrating customers from legacy Ooyala systems to Brightcove (post-Brightcove/Ooyala aquisition), regular QBRs, weekly/monthly/ad-hoc meetings to ensure customer goals were met and expectations exceeded with white glove customer service.
July 2017–April 2019: Ooyala, Inc. Customer Success Manager / Technical Account Manager. Managed 10+ blue chip accounts.
May 2014–July 2017: Fast Company, FastCo Studios. Technical Director. Video Analytics/Analysis (Google Analytics, JW Player Analytics, custom tracking), player development, workflow, syndication, and media management. Increased on-site video views.
Dec 2010–May 2014: Web Judo Consulting, Partner. Full stack web development & design, especially proficient in PHP, Python, HTML, CSS, and jQuery.
Jun 2011–May 2014: Hearst Magazines, Digital Media, Video. Technical Supervisor. Video workflow, video syndication, and new technology. Signal flow technician, IT liaison, solutions engineer for internal and external clients.
Jan 2010–Jun 2011: State University of New York at New Paltz, Adjunct Professor. Taught college-level students to maneuver technical challenges, creative digital storytelling techniques, the importance and context of digital literacy, and basic editing with Avid Media Composer. Classes included Media & Society, Audio Production, Electronic Media Writing, and Digital Storytelling.
Dec 2009–Jun 2011: Hearst Digital Media, Assistant Editor, Production Assistant.
Sep 2008–Dec 2008: Critical Mass Mosaic Inc., PopLife: The Adventures of a de Medici, Television pilot, Editor.
May 2007–Jun 2011: Freelance Video Editor, Technical Consultant. Clients included: Hearst Magazines, Music for, Charlie Ahern (Producer of Wild Style, 1983), Growth Philanthropy Network, iPhorest, Bray Brother Productions, Expo Live Media, and more.
  • Ooyala, JW Player, & Brightcove: live streaming, player creation, mRSS, JSON, APIs
  • Telestream: Wirecast, Episode Pro
  • Adobe Creative Cloud Production Suite
  • Final Cut Studio: Final Cut 7, Motion, Compressor, Color
  • Avid Media Composer
  • MS Office Suite: Excel, Word, Powerpoint, Outlook
  • Google: Hangouts On Air, G+, APIs
  • YouTube: standard UI, CMS UI, Content ID management, APIs
  • Apple: Terminal, AppleScript, Automator
  • Custom web applications for automated tasks, custom reporting, workflow management, large complicated databases, and more.
Fall 2010: Master of Science, CUNY Brooklyn, Television & Radio Production. Internship at Hearst Magazines, Digital Media, Video.
May 2007: Bachelor of Arts, SUNY New Paltz, Communication & Media, Radio/Television Production, Music minor, cum laude.
Other Experience:
April 2010 - May 2008: American Beer Distributors, Delivery Driver. Work directly under owners. Skills include: driving through Manhattan and Brooklyn, heavy lifting, customer service, paper work.
May 2007 - June 2005: K&E Discount Beverage, Manager. Worked directly under owner. Responsibilities included: distributing daily and special tasks, placing orders, receiving/delivering shipments, taking inventory, operating register, opening/closing store, filing registration forms, advising customers, stocking.
May 2011: Communicator Award, CREEO: Regional Well-Being, editor.
April 2011: Min's Best of the Web Awards, Best Overall Use of Video for, digital asset manager.
June 2009: Telly Award, A Horse Connection, editor.
May 2009: Silver Globe, WorldMediaFestival, A Horse Connection, editor.
January 2009: CINE Golden Eagle, A Horse Connection, editor.
February 2008: StudentFilmmaker Magazine, Featured Networker, February 2008 issue.
May 2007: State University of New York at New Paltz, cum Laude.
January 2004 - May 2007: State University of New York at New Paltz, Dean's List
June 2003: Sayville High School, Brian Rosen Memorial Scholarship.
September 2002: New York State School Music Association, Outstanding Original Music Composition.
This site and its contents are homemade from scratch by Bryan Neilon.
Site and all contents therein are property of Bryan Neilon.
© 2007-2021 All rights reserved.