Bryan Ne i lon  
Solutions Engineer, Technical Video Consultant 
Bryan Neilon
22 Oakwood St.
Blue Point, NY 11715
Experience:
Apr 2023–Present: 24i. Senior Solution Engineer. Blend of Sales Engineer and Technical Account Management roles. Owned pre-sales technical scoping, product demos, and defined technical specs of customer solutions. Owned post-sales technical implementations, defined change request specs, product feature requests, upsells, and more.
Nov 2021–Apr 2023 24i. Responsible for 24i’s largest mission-critical customers. Oversaw reduction of pain points between US customers and a non-US Product & Delivery organization. Influenced internal priorities with focus on customer success and customer advocacy.
May 2021–Nov 2021: Independent. Digital Media Technology Consultant. Focus on digital asset management workflow optimization via intentional design, automation, documentation, and new technologies.
July 2020–May 2021: Sabbatical. Focused on family and skills-building related to streaming video technology, task automation, IoT protocol, programming languages including PHP, Javascript, Python and others. e.g. Built automated home movie ingestion workflow (VHS tape to HLS stream) and mobile-friendly self-hosted website from scratch.
April 2019–July 2020: Brightcove, Inc. Customer Success Director / Customer Experience Manager. Managed 40+ media customers specializing in blue chip clients. Responsible for migrating customers from legacy Ooyala systems to Brightcove (post-Brightcove/Ooyala aquisition), regular QBRs, weekly/monthly/ad-hoc meetings to ensure customer goals were met and expectations exceeded with white glove customer service.
July 2017–April 2019: Ooyala, Inc. Customer Success Manager / Technical Account Manager. Managed 10+ blue chip accounts.
May 2014–July 2017: Fast Company, FastCo Studios. Technical Director. Video (AVOD) analytics & analysis (Google Analytics, JW Player Analytics, custom tracking), player development, workflow, syndication, and media management. JW Player customer.
Dec 2010–May 2014: Web Judo Consulting, Partner. Full stack web development & design, focus: PHP, Python, HTML, CSS, and jQuery.
Jun 2011–May 2014: Hearst Magazines, Digital Media, Video. Technical Supervisor. Video workflow, video syndication, and new technology. Signal flow technician, IT liaison, solutions engineer for internal and external clients. Built live stream capabilities. Brightcove customer.
Jan 2010–Jun 2011: State University of New York at New Paltz, Adjunct Professor. Taught college-level students to maneuver technical challenges, creative digital storytelling techniques, the importance and context of digital literacy, and basic editing with Avid Media Composer. Classes included Media & Society, Audio Production, Electronic Media Writing, and Digital Storytelling.
Dec 2009–Jun 2011: Hearst Magazines, Digital Media, Video. Assistant Editor, Production Assistant.
Sep 2008–Dec 2008: Critical Mass Mosaic Inc., PopLife: The Adventures of a de Medici, Television pilot, Editor.
May 2007–Jun 2011: Independent. Video Editor, Technical Consultant. Clients included: Hearst Magazines, Music for Demoracy.org, Charlie Ahern (Producer of Wild Style, 1983), Growth Philanthropy Network, iPhorest, Bray Brother Productions, Expo Live Media, and more.
Skills/Proficiencies:
  • Salesforce, Gainsight, Hubspot, Jira/Confluence, GSuite of Productivity Tools, all video conferencing tools.
  • Custom script/application development including but not limited to: automated tasks, custom reporting, workflow management, database management, POCs, etc. using PHP, Python, HTML/CSS/Javascript.
  • OVP workflows based on Brightcove, YouTube, JW Player, and more
  • Post-Production workflows based on Adobe Creative Cloud Production Suite, Final Cut Pro 7 Suite, Avid Media Composer, Telestream Episode Pro, HandBrake, FFmpeg
  • PHP, Python, Javascript, HTML/CSS, BASH
  • Live Streaming Workflows based on Blackmagic, Wirecast, OBS Studio, YouTube Live
  • MS Office Suite, Google Workspace
  • Mac, Linux, Windows
Education:
Master of Science, CUNY Brooklyn, Television & Radio Production, focus on cultural media studies (2010)
Bachelor of Arts, SUNY New Paltz, Communication & Media, concentration in Radio/Television Production, minor in Music, cum laude (2007)
Personal Interests:
Sailing and restoring a 1974 O’Day 22 sailboat
Home brewing beer for over 10 years while creating my own all-grain recipes
Other Experience:
April 2010 - May 2008: American Beer Distributors, Delivery Driver. Work directly under owners. Skills include: driving through Manhattan and Brooklyn, heavy lifting, customer service, paper work.
May 2007 - June 2005: K&E Discount Beverage, Manager. Worked directly under owner. Responsibilities included: distributing daily and special tasks, placing orders, receiving/delivering shipments, taking inventory, operating register, opening/closing store, filing registration forms, advising customers, stocking.
Awards/Honors:
May 2011: Communicator Award, CREEO: Regional Well-Being, editor.
April 2011: Min's Best of the Web Awards, Best Overall Use of Video for Esquire.com, digital asset manager.
June 2009: Telly Award, A Horse Connection, editor.
May 2009: Silver Globe, WorldMediaFestival, A Horse Connection, editor.
January 2009: CINE Golden Eagle, A Horse Connection, editor.
February 2008: StudentFilmmaker Magazine, Featured Networker, February 2008 issue.
May 2007: State University of New York at New Paltz, cum Laude.
January 2004 - May 2007: State University of New York at New Paltz, Dean's List
June 2003: Sayville High School, Brian Rosen Memorial Scholarship.
September 2002: New York State School Music Association, Outstanding Original Music Composition.
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