April 2019–July 2020: |
Brightcove, Inc. Customer Success Director / Customer Experience Manager. Managed 40+ media customers specializing in blue chip clients. Responsible for migrating customers from legacy Ooyala systems to Brightcove (post-Brightcove/Ooyala aquisition), regular QBRs, weekly/monthly/ad-hoc meetings to ensure customer goals were met and expectations exceeded with white glove customer service. |
July 2017–April 2019: |
Ooyala, Inc. Customer Success Manager / Technical Account Manager. Managed 10+ blue chip accounts. |
May 2014–July 2017: |
Fast Company, FastCo Studios. Technical Director. Video Analytics/Analysis (Google Analytics, JW Player Analytics, custom tracking), player development, workflow, syndication, and media management. Increased on-site video views. |
Dec 2010–May 2014: |
Web Judo Consulting, Partner. Full stack web development & design, especially proficient in PHP, Python, HTML, CSS, and jQuery. |
Jun 2011–May 2014: |
Hearst Magazines, Digital Media, Video. Technical Supervisor. Video workflow, video syndication, and new technology. Signal flow technician, IT liaison, solutions engineer for internal and external clients. |
Jan 2010–Jun 2011: |
State University of New York at New Paltz, Adjunct Professor. Taught college-level students to maneuver technical challenges, creative digital storytelling techniques, the importance and context of digital literacy, and basic editing with Avid Media Composer. Classes included Media & Society, Audio Production, Electronic Media Writing, and Digital Storytelling. |
Dec 2009–Jun 2011: |
Hearst Digital Media, Assistant Editor, Production Assistant. |
Sep 2008–Dec 2008: |
Critical Mass Mosaic Inc., PopLife: The Adventures of a de Medici, Television pilot, Editor. |
May 2007–Jun 2011: |
Freelance Video Editor, Technical Consultant. Clients included:
Hearst Magazines,
Music for Demoracy.org,
Charlie Ahern (Producer of Wild Style, 1983),
Growth Philanthropy Network,
iPhorest,
Bray Brother Productions,
Expo Live Media, and more. |