Solutions Engineer, Technical Video Consultant 
Bryan Neilon
22 Oakwood St.
Blue Point, NY 11715
Nov 2021–Present: 24i. Head of Client Services, US. Enable a seamless join between US clients and international Product & Delivery organisation. Influence internal priorities with focus on customer success.
May 2021–Present: Independent. Digital Media Technology Consultant. Focus on digital asset management workflow optimization via intentional design, automation, documentation, and new technologies.
July 2020–May 2021: Sabbatical. Focused on family and skills-building related to streaming video technology, task automation, IoT protocol, programming languages including PHP, Javascript, Python and others.
April 2019–July 2020: Brightcove, Inc. Customer Success Director / Customer Experience Manager. Managed 40+ media customers specializing in blue chip clients. Responsible for migrating customers from legacy Ooyala systems to Brightcove (post-Brightcove/Ooyala aquisition), regular QBRs, weekly/monthly/ad-hoc meetings to ensure customer goals were met and expectations exceeded with white glove customer service.
July 2017–April 2019: Ooyala, Inc. Customer Success Manager / Technical Account Manager. Managed 10+ blue chip accounts.
May 2014–July 2017: Fast Company, FastCo Studios. Technical Director. Video Analytics/Analysis (Google Analytics, JW Player Analytics, custom tracking), player development, workflow, syndication, and media management. Increased on-site video views.
Dec 2010–May 2014: Web Judo Consulting, Partner. Full stack web development & design, especially proficient in PHP, Python, HTML, CSS, and jQuery.
Jun 2011–May 2014: Hearst Magazines, Digital Media, Video. Technical Supervisor. Video workflow, video syndication, and new technology. Signal flow technician, IT liaison, solutions engineer for internal and external clients.
Jan 2010–Jun 2011: State University of New York at New Paltz, Adjunct Professor. Taught college-level students to maneuver technical challenges, creative digital storytelling techniques, the importance and context of digital literacy, and basic editing with Avid Media Composer. Classes included Media & Society, Audio Production, Electronic Media Writing, and Digital Storytelling.
Dec 2009–Jun 2011: Hearst Magazines, Digital Media, Video. Assistant Editor, Production Assistant.
Sep 2008–Dec 2008: Critical Mass Mosaic Inc., PopLife: The Adventures of a de Medici, Television pilot, Editor.
May 2007–Jun 2011: Independent. Video Editor, Technical Consultant. Clients included: Hearst Magazines, Music for, Charlie Ahern (Producer of Wild Style, 1983), Growth Philanthropy Network, iPhorest, Bray Brother Productions, Expo Live Media, and more.
  • Custom application development including but not limited to: automated tasks, custom reporting, workflow management, cross-platform tool creation, database management, utilizing APIs, mRSS, web hooks, etc.
  • OVP workflows based on Brightcove, YouTube, JW Player, and more
  • Post-Production workflows based on Adobe Creative Cloud Production Suite, Final Cut Pro 7 Suite, Avid Media Composer, Telestream Episode Pro, HandBrake, FFmpeg
  • PHP, Javascript, HTML, CSS, Python, BASH
  • Live Streaming Workflows based on Blackmagic, Wirecast, OBS Studio, YouTube Live
  • MS Office Suite, Google Workspace
  • Linux, Mac, Windows
Master of Science, CUNY Brooklyn, Television & Radio Production (2010)
Bachelor of Arts, SUNY New Paltz, Communication & Media, concentration in Radio/Television Production, minor in Music, cum laude (2007)
Other Experience:
April 2010 - May 2008: American Beer Distributors, Delivery Driver. Work directly under owners. Skills include: driving through Manhattan and Brooklyn, heavy lifting, customer service, paper work.
May 2007 - June 2005: K&E Discount Beverage, Manager. Worked directly under owner. Responsibilities included: distributing daily and special tasks, placing orders, receiving/delivering shipments, taking inventory, operating register, opening/closing store, filing registration forms, advising customers, stocking.
May 2011: Communicator Award, CREEO: Regional Well-Being, editor.
April 2011: Min's Best of the Web Awards, Best Overall Use of Video for, digital asset manager.
June 2009: Telly Award, A Horse Connection, editor.
May 2009: Silver Globe, WorldMediaFestival, A Horse Connection, editor.
January 2009: CINE Golden Eagle, A Horse Connection, editor.
February 2008: StudentFilmmaker Magazine, Featured Networker, February 2008 issue.
May 2007: State University of New York at New Paltz, cum Laude.
January 2004 - May 2007: State University of New York at New Paltz, Dean's List
June 2003: Sayville High School, Brian Rosen Memorial Scholarship.
September 2002: New York State School Music Association, Outstanding Original Music Composition.
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